Returns & Refunds

We strive to provide our customers with the best quality and value. If you are not satisfied with your purchase, we are happy to accept eligible returns in accordance with the terms below.

We offer a 30-Day Money-Back Guarantee.

Return requests must be submitted within 30 days of the original purchase date. Returns requested after this period will not be accepted, except where required by applicable law or covered by a manufacturer's warranty.

How to Request a Return

To ensure proper handling of your return, please follow these steps:

1. Request a Return Authorization. Email us at info@billiardandpoolcenter.com with your order number, the reason for your return, and pictures or a video of the product, if applicable.

2. Wait for approval. Once your return request is approved, we will provide a Return Authorization and the address to which the product should be shipped. Please do not send products back without prior authorization.

3. Package and ship the product. Pack the item securely in a sturdy box, preferably using its original packaging, and ship it to the address provided in our return instructions. We strongly recommend using a trackable shipping service and keeping proof of shipment and delivery.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong product, or other reasons not related to an error on our part:

• Customers are responsible for arranging and paying for return shipping.
• Original shipping charges paid by the customer are non-refundable.
• For orders that qualified for free shipping, the actual outbound shipping cost incurred by Billiard & Pool Center will be deducted from the refund.
• Customers are responsible for ensuring that returned products reach the designated return address. We are not responsible for return packages lost or damaged in transit due to inadequate packaging.

If a return is necessary because we shipped an incorrect product or the item arrived damaged or defective, please contact us before returning it. Shipping costs in these cases will be handled according to the circumstances and applicable law.

Return Eligibility and Product Condition

Products must be returned in their original condition and packaging, including all accessories and components supplied with the product.

• Unchalked cues and other unused products are eligible for a refund or replacement, subject to the conditions of this policy.
• Chalked cues cannot be returned for reasons unrelated to defects or errors on our part.
• Used products or products damaged by the customer are not eligible for a refund.
• Damaged or defective products may be covered by the manufacturer's warranty. Warranty terms vary by manufacturer, and many manufacturers offer coverage for defects in materials and workmanship for up to one year from the purchase date.

All returns are subject to inspection upon receipt.

Products returned without prior authorization or with insufficient packaging may be refused. However, we will make reasonable efforts to resolve such situations whenever possible.

Refund Processing

Once we receive and inspect your returned product, we will notify you of the return status.

If approved, a refund will be issued to your original payment method, less any applicable shipping costs as described in this policy.

For orders that originally qualified for free shipping, the actual outbound shipping cost will be deducted from the refund unless the return is due to an error on our part or applicable law requires otherwise.

A refund confirmation will be sent to the email address associated with your original order.

Late or Missing Refunds

We process approved refunds promptly after receiving and inspecting the returned products.

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time for the refund to be officially posted.

3. Contact your bank, as additional processing time may be required.

Refunds typically appear within 5–7 business days after processing, although some financial institutions may take up to 30 days.

If you have completed these steps and still have not received your refund, please contact us at info@billiardandpoolcenter.com.

Thank you for shopping with Billiard & Pool Center!